Effective Date: 2nd October 2024
At Uniformsinbulk.com, customer satisfaction is our priority. We aim to provide high-quality uniforms for schools, hospitals, corporates, hospitality, pharmaceuticals, and other industries. However, if you are not satisfied with your purchase, our Refunds and Returns Policy ensures a smooth process.
1. Eligibility for Returns
We accept returns under the following conditions:
- Return Window: Returns must be initiated within 10 days of receiving your order.
- Condition of Product: Items must be unused, unwashed, and in the same condition as received, with all original packaging, tags, and labels intact.
- Non-returnable Items: The following products cannot be returned:
- Custom-made or personalized uniforms.
- Products that have been used, altered, or washed.
- Clearance or final sale items.
2. Initiating a Return
To initiate a return, follow these simple steps:
- Contact Customer Support:
Email us at [email protected] with your order number, the reason for return, and pictures (if applicable) showing any defect or wrong order. - Return Authorization:
Our customer support team will review your request and provide a Return Authorization Number (RAN) if your return is eligible. Unauthorized returns will not be accepted. - Return Shipping:
Once your return is authorized, you will be provided with instructions on how to return the item. Customers are responsible for the cost of return shipping unless the item is defective or we sent the wrong product. - Packaging:
Pack the item securely in its original packaging or a comparable protective container to prevent damage during transit.
3. Fees and Costs
- Return Shipping Costs:
Unless the product is defective or the wrong item was delivered, return shipping costs are the responsibility of the customer. - Restocking Fee:
A restocking fee of 10% of the purchase price may be applicable on certain returns, except for defective items or those delivered in error.
4. Exchanges
- Exchanges:
We offer exchanges for eligible products if you need a different size or style. Exchanges must be requested within the 14-day return window. Simply follow the same process outlined in “Initiating a Return.” - Processing Time for Exchanges:
Once we receive the returned item, we will process your exchange within 7-10 business days, subject to stock availability. If the item is not available, we will offer a refund or store credit.
5. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds:
Refunds will be processed within 7-10 business days of receiving the returned item and will be credited back to your original method of payment. - Shipping Charges:
Original shipping charges are non-refundable, except in cases where the return is due to a defective product or incorrect order. - Restocking Fee:
If applicable, a restocking fee will be deducted from the refund amount.
6. Defective or Wrong Items
If you receive a defective or incorrect item:
- Contact us within 48 hours of receiving the item.
- We will cover the return shipping costs and either offer a replacement or issue a full refund, including shipping charges.
7. Return Address
Please send your returns to the following address after receiving your Return Authorization Number:
Sri Vanamali Apparels
5-35/218, Prashant Nagar,
Prashanti Nagar, IDA Kukatpally,
Kukatpally, Hyderabad, Telangana, 500072
Email: [email protected]
8. Refund Timeframes
- Refunds for eligible returns will be issued within 7-10 business days from the date we receive your returned item.
- Please note that the refund may take additional time to appear in your account, depending on your bank or card provider’s processing times.
9. Contact Us
For any questions regarding returns or refunds, feel free to contact us at:
Email: [email protected]
Phone: +91 9059839241/ +91 8143779902
We strive to ensure you are satisfied with your purchase. If you have any further questions or require assistance, please do not hesitate to reach out.